29 03, 2019

How does this marketer eat the elephant? The truth on how I tailor a step-by-step client marketing system

By |2019-04-16T16:21:00+10:00March 29th, 2019|Categories: blogging, brand strategy, Business development, Business growth, Creating an online presence, customer experience, Entrepreneurship, learning culture, Marketing, marketing campaign, strategic marketing planning, target market, value based marketing|0 Comments

As a marketer I spend so much time working for my clients and building free resources to share, that I often don’t make enough time for my business (my baby). Every year I give myself a big project, an elephant to eat, which I take tiny bites from all year long, I’m sure you do [...]

10 02, 2018

The future of marketing is ‘Experience.’

By |2019-04-16T16:43:18+10:00February 10th, 2018|Categories: brand strategy, customer experience, customer loyalty, customer relationships|0 Comments

Last week I was taking some time out during a conference, and stumbled across the ‘Suncorp Discovery Store’ in Pitt Street Mall. I sheepishly peeped inside, not sure where or what I was entering, to be greeted just inside the door by the ‘customer experience’ chap. The circular yellow light entrance and colourful eye-catching windows [...]

15 09, 2017

9 step process to building your brand

By |2019-04-16T16:52:18+10:00September 15th, 2017|Categories: brand strategy, Business development, Business growth, competitive differentiation, customer experience, Marketing|Tags: , , |0 Comments

Save time and money and get your marketing right with these steps. Answering these nine questions, will not only save you time, but money as your brand strategy is the foundation to all your marketing. At the end of this process you will be able to: Clearly articulate the essence of what you do Know [...]

21 01, 2017

Attention Not for profits – Marketing is not a dirty word!

By |2019-04-16T20:03:13+10:00January 21st, 2017|Categories: Business development, Business growth, customer experience, customer value, customer value propositions, Marketing, Not for profit, strategic marketing planning|0 Comments

 ‘Not for Profits will need to adapt to the changing funding environment and the new world of consumer-directed care in order to flourish and survive. ' Senator Mitch Fifield, the Federal Assistant Minister for Social Services. (2014) ‘Marketing’ your not-for-profit When I first started to write this blog, over two years ago, I wanted to [...]

5 12, 2016

Dig deep and then deeper still…

By |2019-04-16T20:05:43+10:00December 5th, 2016|Categories: brand strategy, Business development, Business growth, competitive differentiation, customer experience, customer relationships, customer satisfaction, customer value, Marketing|0 Comments

These days in this age of digital transformation and all things automated, it’s easy to get caught up in all the fabulous new ways to connect with your customer.  But as we become more tech-savvy it’s easy to lose focus, be attracted to the platform and not the people, the mechanics and not the man. [...]

7 11, 2016

Up Close and Personal…

By |2019-04-16T20:07:10+10:00November 7th, 2016|Categories: brand strategy, Business development, Business growth, competitive differentiation, customer experience, customer relationships, customer value, customer value propositions, learning culture, value based marketing|0 Comments

I am currently working with a new client on finding their ideal customer. They are a successful business who have been around a long time.  They have some great clients and are now looking to take their business to the next level. What this means, is that in order to grow, they need to leverage [...]

10 10, 2016

Marketing is your DNA

By |2019-04-16T20:08:34+10:00October 10th, 2016|Categories: Business growth, competitive differentiation, customer experience, customer loyalty, customer relationships, customer satisfaction, customer value, digital marketing, learning culture, strategic marketing planning, Uncategorized|0 Comments

Real marketing is built into what you do not tacked on at the end. Marketing done well, is not something you bolt on when everything else has been decided. Marketing is in the DNA of your business - your product, your staff, your customer. Marketing is not a department, it is a business process that [...]